Knowledge Management News:


News from the Knowledge Institute:

The FALL 5th International Conference on Knowledge Generation, Communication and Management: Fall KGCM 2011 and The FALL 9th International Conference on Computing, Communications and Control Technologies: Fall CCCT 2011

Both conferences will be held collocated (at the same time and the same venue) on November 29th - December 2nd, 2011 - Orlando, Florida, USA; in the context of The International Conference on Information and Communication Technologies and Applications ICTA 2011 (ICTA 2011)

The submissions deadline is September 13th, 2011 (Check the web site for notification to authors and camera ready deadlines, as well as for possible extensions). Deadlines and URLs of other collocated events are presented at Current Submissions

Participants in this conference may have virtual participation in the conferences organized by IIIS on March 2011 and July 2011. Consequently, they will receive a password to have access to all papers and virtual sessions (associated with the face-to-face sessions) of the March and July, 2011 IIIS' conferences.

Technical keynote speakers will be selected from early submissions because this selection requires an additional evaluation according to the quality of the paper, assessed by its reviewers, the authors' CV and the paper's topic.

Submissions for *Face-to-Face* or for *Virtual* Participation are both accepted. Both kinds of submissions will have the same reviewing process and the accepted papers will be included in the same proceedings.

All Submitted papers/abstracts will go through three reviewing processes: (1) double-blind (at least three reviewers), (2) non-blind, and (3) participative peer reviews (more details at Peer Reviewing). Authors of accepted papers who registered in the conference will have access to the evaluations and possible feedback provided by the reviewers who recommended the acceptance of their papers/abstracts, so they can accordingly improve the final version of their papers.

Pre-Conference and Post-conference virtual sessions (via electronic forums) will be held for each session included in the conference program.

Registration fees of an effective invited session organizer will be waived according to the policy described in the web page (click on 'Invited Session', then on 'Benefits for the Organizers of Invited Sessions').

Authors of the best 20% of the papers presented at the conference (included those virtually presented) will be invited to adapt their papers for their publication in the Journal of Systemics, Cybernetics and Informatics (JSCI; Journal)

Knowledge Institute "Knowledge Work" Book Press Release

Knowledge Work

The Knowledge Institute is pleased to announce the release of Knowledge Work—a collection of student papers examining multiple dimensions of knowledge management within the organizational context. Both Master’s and Ph.D. level graduate students, from Rutgers University in New Jersey and Wayne State University in Michigan, synthesized theory and offered insight and perspective with regard to this complex subject. This compilation of thirteen papers explores a number of key areas including, but not limited to, knowledge sharing and knowledge transfer, knowledge management technology, political and ethical norms related to knowledge management, and knowledge management in the healthcare industry.

This collaborative effort is a way to provide students with an opportunity to showcase their work, while simultaneously creating a knowledge artifact that documents and synthesizes classroom learning for future students of knowledge management. This collection was edited by Rutgers professors, A. Waller Hastings and Claire McInereny. Additional editors include managing editor, Connie Pascal; student editor, Susan Wengler; layout editor, Tara Kelley; and design editor, Christine Goldthwaite.

The authors and papers included are Bibi Alajmi’s Intentions to Share: Investigating Information Professionals’ Knowledge Sharing Behavior; Lisa Caputo’s Bringing Knowledge to Life: The Role of Story in Knowledge Management; Catherine A. Gibson’s The Politics and Ethics of Knowledge Management; Young Hoon Kim’s Illuminating Knowledge Sharing in Light of Transactive Memory System Theory and Social Network Analysis; Funda Kivran-Swaine’s Influence of Cognitive and Learning Styles on Knowledge Sharing Behavior: A Theoretical Framework; Zhe Li’s Organizational Knowledge Sharing on Corporate Blogs: The Case of AMD Developer Blog; Lorena McDowell’s Generational Preferences for Knowledge Transfer; Kyong eun Oh’s A Proposal of the Topic Maps for Knowledge Management; Samantha Quintas’ How Technology Will Save the World! A Study of the Implementation of Decision Support Systems (DSS) in Environmental Planning; Kathleen Reaume’s Tacit Knowledge Transfer Through the Use of Storytelling; Courtney Reinfried’s Modifying Knowledge Creation and Sharing for Online Learning Environments; David Scharf’s A New View of Patient Education: How Information and Knowledge Management Can Contribute to Patient-Centered Health Care; and Krista Welz’s Information Overload and its Effects on Workplace Productivity.

Knowledge Work is the second collection of graduate papers published by The Knowledge Institute. The first book titled Knowledge about Knowledge completed in 2009, was written, edited, and peer-reviewed by the graduate students from Dr. McInerney’s Knowledge Management class. Knowledge about Knowledge included thirty-one papers covering topics ranging from “KM in Major League Baseball” to “Instant Messaging as a Knowledge Sharing Tool.” The original book is available online through the Rutgers University Libraries website or the Knowledge Institute website. Knowledge Work will be available as an e-book soon.

The Knowledge Institute will host a reception on February 22nd, 2011 from 3:00 to 4:00 p.m. in the Faculty Lounge at the School of Communication and Information (SC&I) in New Brunswick. The authors, publishing team, and all members of SC&I are invited to attend.

The 8th International Conference on Knowledge Management: September 12-14, 2011, Jordan

The International Conference on Knowledge Management (ICKM) provides a forum for researchers and practitioners from all over the world to discuss and exchange ideas concerning theoretical and practical aspects of Knowledge Management. Since the first ICKM was held in Singapore in 2004, subsequent conferences have been held in Charlotte, North Carolina, USA (2005); Greenwich, London, UK (2006); Vienna, Austria(2007); Columbus, Ohio, USA (2008); Hong Kong, SAR (2009); and Pittsburgh, Pennsylvania, USA (2010). ICKM 2011 will take place from 12-14 September in the Hashemite Kingdom of Jordan. The conference will be hosted by the Knowledge Core Center for Consultation and Studies. The theme of ICKM 2011 is "Knowledge Management Infrastructure: a Pre-requisite for Succeeding in the Changing World of Knowledge". The conference will focus on the many issues which we may directly or indirectly associate with knowledge management infrastructure, ranging from such tangible elements as IT, budgets and measures to 'softer' factors such as organizational culture and knowledge facilitation.

ICKM provides a fantastic annual opportunity for researchers, practitioners, innovators, consultants, and academics to get together and exchange ideas and insights, as well as contribute to the advancement of knowledge management as a discipline and practice. The conference encourages a submission of high-quality research papers, case studies, country reports, posters and oral presentations in KM and its related areas. Specific topics of interest include, but are not limited to:

This event, the first international KM conference to be held in the Middle East, also promises to provide participants with a unique opportunity to better understand the region and what KM activities are occurring in this part of the world.

Online Submission

Full papers, practitioners' presentations, research in progress, and posters should be submitted online at: ICKM 2011

Contact Details

For further information around this conference or its preparations, please refer these to: ICKM 2011

Or you may contact Conference Chair in Jordan Dr. Faleh Alhawary through the following address:

Applied Science University, Department of Business Administration,

Amman, Jordan, and P.O. Box: (11931) code # (11192),

Telephone: 00962 6 (5609999) Ext.1311,

Mobile (0096279- 5777198)

Email: Dr. Faleh Alhawary

Knowledge Management in Action — Healthcare and Knowledge Management

Can you improve patient health care by making changes to knowledge sharing within a primary care practice? This was the research question Claire McInerney, and research team, including members of the Knowledge Institute, set out to answer. Their pilot study set in a primary care practice in New Jersey examined the implementation of a knowledge management strategy. Previous studies undertaken by the team involving discourse analysis in health care practices and scenario building resulted in a number of academic papers and the development of a framework for a larger study soon to launch called TALK DM—Taking Action for Learning and Knowledge Management to Improve Diabetes Mellitus. TALK DM is a research initiative designed to explore how knowledge management can be used to help medical practices with limited resources more effectively provide support for diabetes patients. TALK DM will explore the feasibility of using knowledge management to enhance the adoption and ongoing use of patient self-management support in primary care practices. Such knowledge management techniques include motivational interviewing, counseling, clinician huddles, shared care plans and behavioral change approaches, along with patient tools to meet the goal of improving clinical measures, such as blood pressure, and lipid control in patients with type 2 diabetes mellitus. Findings from this study will be used to develop cost-effective methods for improving diabetes care in primary care practices.

This study is a the product of a two year partnership among practice improvement and knowledge management experts including Drs. Clemow, Orzano, McInerney, Tallia, Mohr and Clark, who met monthly. The early work of Orzano et al. demonstrated that knowledge management (KM) is a process that increases the capacity of a practice to deliver effective care by sharing and/or making knowledge available among practice members or by developing new knowledge for use by the practice.

Claire McInerney, Knowledge Institute director and Stewart Mohr, director, Information Technology and Informatics Program, both with the School of Communication and Information at Rutgers will serve as information science and knowledge management experts on the research team. The multidisciplinary team also includes three family care clinicians (Drs. Orzano,Tallia, and Clark), two behavioral scientists (Drs. Clemow and Crabtree), and biostatistician (Dr. Ohman-Strickland). The consultative team includes experts on Motivational Interviewing (Dr. Resnicow) and health economics (Dr. Dodoo). Drs. Orzano, Tallia, Crabtree, Ohman-Strickland, and Dodoo have worked together in previous improvement trials. Drs. Clemow and Resnicow have worked together on two practice-based motivational interviewing/patient counseling trials. SC&I PhD student Connie Pascal will serve as the research assistant on the project.

The Knowledge Institute announces upcoming panel presentation at the 7th International Conference on Knowledge Management (ICKM)

Knowledge Institute director, Claire McInerney along with colleagues, Kai R. Larsen, Mia A. Lustria and Madhu Reddy will participate in a panel presentation titled “Information, Communication and Knowledge Management Constructs in Healthcare Context.” The panel will address the question of how research in communication, information science, and knowledge management can influence the development of technological interventions in health care settings to benefit both patients and practitioners. The presenters will all address improvements in health care practices and patient health behaviors based on knowledge sharing. Each researcher looks at health care needs from a different viewpoint, and together the session will help those interested in KM and health care learn about current research in progress.

The International Conference on Knowledge Management (ICKM) brings together leading researchers, practitioners and academics from diverse disciplines, all whom share an interest in the improvement and advancement of information and knowledge management. This year’s conference offers a wide range of panel discussions and presentations addressing theoretical and practical aspects of Knowledge Management and the associated opportunities and challenges.

McInerney is Associate professor, and Library and Information Science Chair in the School of Communication and Information, at Rutgers University. Larsen is Associate Professor, Systems Division, Leeds School of Business at the University of Colorado in Boulder; Lustria is Assistant Professor at the College of Communication and Information at Florida State University; and Reddy is interim Graduate Programs Director and Associate Professor of Information Sciences and Technology at The Pennsylvania State University.

SC&I doctoral candidate Bibi Alajmi to present her research at the 7th International Conference on Knowledge Management (ICKM)

Bibi Alajmi, doctoral candidate in the School of Communication and Information at Rutgers University will present her paper, “The intention to share: Psychological investigation of knowledge sharing behavior in online communities” at the upcoming International Conference on Knowledge Management (ICKM). Alajmi’s research explores knowledge sharing from a social psychological perspective and draws from two established theories—the Theory of Reasoned Action (TRA) and the Theory of Planned Behavior (TpB). Her research objective was to understand the process an individual goes through to make the decision to share his/her knowledge with other people. Alajmi’s research identifies multiple factors that facilitate individual knowledge sharing behavior in online communities.

Alajmi’s work at Rutgers University focuses on knowledge management in general and more specifically how and why people share, communicate their tacit knowledge in various contexts. In addition to her work exploring individual behavior and factors that motivate/hinder knowledge sharing, she is also interested in knowledge management tools and processes used by virtual groups and communities.

The International Conference on Knowledge Management (ICKM) brings together leading researchers, practitioners and academics from diverse disciplines, all whom share an interest in the improvement and advancement of information and knowledge management. This year’s conference offers a wide range of panel discussions and presentations addressing theoretical and practical aspects of Knowledge Management and the associated opportunities and challenges. The 7th International conference on Knowledge Management is hosted by the American Society for Information Science and Technology and held in conjunction with the Annual Meeting of the American Society for Information Science and Technology (ASIS&T). The ICKM conference will be held in Pittsburgh, Pennsylvania, this fall.

What is Knowledge Management? Find out what the experts at the School of Communication and Information have to say!

The Knowledge Institute (KI) kicked off the 2010-2011 academic year with the release of a new video highlighting the fundamentals of knowledge management. The five-minute presentation offers insights and perspectives of both professors and students within the School of Communication and Information (SC&I) at Rutgers University. SC&I experts working in information studies, journalism, media studies and organizational communication, share the diverse ways knowledge management and knowledge sharing relate to their particular fields.

The KI video also highlights the importance of knowledge management with regard to both public and private organizations as well as society in general. Prof. Claire McInerney Claire McInerney states “I’m convinced more than ever that knowledge sharing and knowledge building is important for progressive organizations that want to be learning organizations.” In addition, Professor Jack Bratich stresses the value of understanding knowledge management within society as a whole when he asks, “How do we move from knowledge as information to knowledge as transformation, as action?”

As highlighted in the video, managing knowledge is a dynamic, complex and essential process and the Knowledge Institute has been created to study and understand the knowledge sharing process. The mission of the Knowledge Institute at Rutgers’ School of Communication and Information is to facilitate individual and organizational learning about knowledge processes and their application through research, professional development programs, publication of research findings, and through presentations at meetings and conferences. The five-minute video was directed and produced by the Knowledge Institute assistant director, Connie Pascal and media director, Swetha Balasubramanian.

See the new video here:Knowledge Institute at Rutgers 2010



Archives:

SC&I Scholars and Practitioners Discuss Implications of the Changing Workforce and Knowledge Management

February 18, 2010 - John J. Heldrich Center for Workforce Development – New Brunswick, NJ

On February 18th, the Knowledge Institute at Rutgers in partnership with Siemens Corporation - Corporate Research, the School of Communication & Information (SC&I) and School of Management and Labor Relations (SMLR) and the John J. Heldrich Center for Workforce Development hosted a one-day conference and workshop to examine how the changing workforce is impacting the way in which organizations create and share knowledge.

The Meeting the Challenges of the Changing Workforce Conference and Workshop , spearheaded and organized by SC&I Professor Claire McInerney and MCIS graduate student, Connie Pascal, attracted senior level business and government leaders in Human Resources, Information Technology, Knowledge Management, Workforce Development and Organizational Communications from across the Northeast to meet to discuss this vital issue. Driven by recession, unemployment, demographics and technology the American workforce is undergoing unprecedented and profound changes. These changes are powerfully impacting both organizations and individuals and more needs to be known. “Synthesizing and disseminating what we know is a major challenge for all organizations,” says Claire McInerney, director of the Knowledge Institute. “Recent news reports emphasize that even in the area of security threats, pockets of knowledge need to be coordinated and systemized so that tragedies can be averted.”

The conference brought together knowledge management researchers with government and business leaders. They shared their perspectives on why the workforce is changing and how companies and employees are navigating this situation. “Organizations need to prepare for this paradigm shift in the workplace,” noted Candemir Toklu, program manager for the research division of Siemens Corporation. “This conference brought together opinion leaders from the three groups that have the most at stake in this area.”

Robert Tevis of Siemens Corporation – Corporate Research served as emcee for event. Highlights included a welcome address by Prof. Jorge Schement, Dean of the Rutgers School of Communication and Information. Dean Schement was followed by a case study presentation and discussion of how Siemens Corporation is using Web 2.0 technology to facilitate knowledge sharing between the generations. This presentation featured Joyce Bagwell, HResources Director at Siemens Energy, Inc and Jean Matkovich, Director of Customer and Market Analysis at Siemens Energy, Inc.

Next, a morning panel featuring Prof. David Finegold, Dean of the Rutgers School of Management and Labor Relations, Robert McNamee of the Rutgers School of Business, Jean Matkovich of Siemens Energy, Inc. and Dr. Doug Riecken, of the Watson IBM Research Center discussed how organizations are implementing knowledge management. This session was followed by a keynote address by Prof. Carl Van Horn, Director of the John J. Heldrich Center for Workforce Development, titled, “Working Scared, The American Worker in the 21st Century”.

The afternoon session led off with presentations by SC&I Professors Jennifer Gibbs and Marie Radford on their recent findings on communicating with Millennials and preventing knowledge loss in virtual teams, This was followed by an afternoon panel featuring Debra DiLorenzo, CEO and president of the Southern Jersey Chamber of Commerce and a member of Governor Christie’s transition team, Prof. Carl Van Horn from the Heldrich Center, Rosa Schmidt, employee engagement and outreach manager at PSE&G and Jean Bagwell from Siemens Energy, Inc. The panel discussed the reinvention of the workforce given the changes in demographics, economics and technology and answered questions from the audience.

The conference concluded with a interactive, informal “Knowledge Café” session where participants gathered together to reflect and discuss what they had seen and heard throughout the day.


The Rutgers University Knowledge Institute hosted a KM in Action Presentation at the Communication and Interaction Lab. This lecture series is designed to bring working KM professionals and KM faculty and members together to learn about the practical applications of knowledge management. Greg Henson, CEO of the Henson Group presented on Microsoft’s SharePoint Knowledge Management software platform and helped us conduct a knowledge café around the topic of technology’s role in KM.

greg henson
Greg Henson explaining Microsoft SharePoint

News from the World of Knowledge Management:

Process

Technology

People/Community

Daily Quote:


Recent News:

Knowledge Institute "Knowledge Work" Book Press Release

ICKM 2011 Conference Information and Call for Papers

Knowledge Management in Action — Healthcare and Knowledge Management

The Knowledge Institute announces upcoming panel presentation at the 7th International Conference on Knowledge Management (ICKM)

SC&I doctoral candidate Bibi Alajmi to present her research at the 7th International Conference on Knowledge Management (ICKM)

What is Knowledge Management? Find out what the experts at the School of Communication and Information have to say!

Events:


The FALL 5th International Conference on Knowledge Generation, Communication and Management: Fall KGCM 2011 and The FALL 9th International Conference on Computing, Communications and Control Technologies: Fall CCCT 2011

Knowledge Management in Action Series: Using Wordpress to Design a Community of Practice Website

The DSA & The Knowledge Institute present: Introduction to Using WordPress

The Knowledge Institute Celebrates the Release of Knowledge Work

Call for Papers and Research:

EKAW (Knowledge Engineering and Knowledge Management by the Masses) 2010

IKCM (International Conference on Knowledge Management) 2010

Journal on Computer Supported Cooperative Work